Frequently Asked Questions
Everything you need to know about your NVLTY experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or exchange.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
Do you restock sold-out items?
To maintain exclusivity, many of our pieces are limited edition. However, we occasionally restock core essentials. We recommend signing up for our newsletter for restock alerts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How should I care for my NVLTY garments?
To preserve the quality of our fabrics and prints, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid tumble drying and direct ironing on graphics.